Effective Date: 15 October 2024

At Owl Manual, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and share your personal information when you purchase from our website.

1. Information We Collect

When you make a purchase from Owl Manual, we collect the following types of personal information:

  • Contact Information: Your name, email address, and billing information.
  • Transaction Information: Details of your purchase, including the product purchased, payment method, and transaction date.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and access times.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process your purchase and delivery.
  • To communicate with you about your order, including sending order confirmations and providing customer support.
  • To comply with legal obligations, such as tax reporting requirements.
  • To improve our website and services based on user behavior and preferences.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data during transmission and storage. Access to your personal information is limited to authorized personnel only.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers to help us operate our website and fulfill your orders, including:

  • Payment Processors: To process payments securely.
  • Email Service Providers: To send transactional emails, such as order confirmations.

These third-party service providers are required to protect your information and only use it for the purpose of providing their services to us.

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of our website. This data helps us improve the user experience and tailor our services to better meet your needs.

You can choose to disable cookies through your browser settings, but doing so may limit your ability to use some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information.
  • Request the deletion of your personal information.
  • Object to the processing of your personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

8. Children’s Privacy

We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]

Mailing Address: 1800 Hughes Landing Blvd, The Woodlands, Texas 77380, USA